Refund & Returns Policy
Overview
At Arcadia Extract Shop, your satisfaction is our top priority.
If you are not completely happy with your purchase, we’re here to help.
Returns
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You may return unopened and unused items within 14 days of delivery for a full refund.
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To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging.
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For hygiene and safety reasons, we cannot accept returns of opened or used CBD products.
To start a return:
Email us at; contact@arcadiaextractshop.com
with your order number and reason for return.
We’ll provide you with return instructions and the correct return address.
Refunds
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Once we receive and inspect your return, we’ll notify you by email.
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If approved, your refund will be processed within 5–7 business days, and the amount will be automatically credited to your original payment method.
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Shipping costs are non-refundable, except in cases where we’ve made an error or sent a defective product.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need an exchange for the same product, contact us at: contact@arcadiaextractshop.com
within 7 days of receiving your order.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account or payment provider again.
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Contact your credit card company or bank, as it may take time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please email us at: contact@arcadiaextractshop.com
Non-Returnable Items
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Opened or used products
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Gift cards or promotional items
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Sale items (unless defective)
Need Help?
If you have questions about refunds or returns, contact us anytime at:
📧contact@arcadiaextractshop.com or Live chat